AI Chatbots and Voicebots for Business
Next-Gen Automation by vacapo®
Why AI Chatbots and Voicebots for Business are the Solution to Support Overload
vacapo® bot FAQ
Immediate answers to frequently asked questions – 24/7, with no waiting time.
from € 490
per month*
• Fully automatic answering of standard inquiries
• Intent-based recognition – trained on your specific content
• Integration with knowledge databases, website, PDF, CSV, Sabio, vandante® etc.
• Seamless Human Takeover
• Scalable to multiple languages
vacapo® bot Service
Structured business processes automated – complete and reliable.
from € 650
per month*
• Structured data collection (forms, applications, damage reports)
• Real-time validation of all inputs
• Automatic creation of tickets and emails
• Integration with CRM, ERP and ticket systems
• Billing only for successfully created output
vacapo® bot Booking
Automated appointment scheduling – optimized bookings, less effort.
from € 650
per month*
• Real-time slot checking from your calendar (Microsoft 365, Google, etc.)
• Automatic confirmation and calendar entry
• Reminder management
• Bookings available 24/7
• Billing only for successfully confirmed appointments
vacapo® bot FAQ – The AI Chatbot Solution for Your Customer Service
The FAQ Bot enables fast and reliable answering of frequently asked questions. As an intelligent conversational system, it uses natural language and delivers precise answers based on trained knowledge models. Available 24 hours a day.
With the FAQ Bot, users receive clear answers to standard questions immediately. The dialog-based interaction in natural language ensures consistency, precision, and permanent availability.
Instant Answers with No Waiting Time
Your customers receive precise answers to standard questions immediately – without any hold times. The FAQ Bot operates 24/7 and delivers consistent information about your products, services, and processes.
Trained Intents for Precise Answers
Through targeted intent training, the bot understands the intention behind every request and delivers the appropriate answer – regardless of how the question is phrased.
Voice and Chat in One Product
Whether your customers prefer to call or chat – the FAQ Bot supports both channels seamlessly. One solution, maximum flexibility.
Multilingual Conversations
Reach globally active customers and international markets – with vacapo® translate, which supports over 130 languages. Fine-tune interactions with more than 700 synthetic voices.
Handover to a Human Agent
When the FAQ Bot reaches its limits, it seamlessly transfers the conversation to a human expert – ensuring your customers always receive the right support at the right time.
Custom Data Integration
vacapo® integrates seamlessly with your company’s own data sources – from the website to text files to your internal third-party applications. This keeps your AI agents well-informed and enables precise, context-aware answers.
Business Process Integration
vacapo® ensures seamless communication – perfectly aligned with your defined business processes for maximum efficiency and consistency.
Customer Satisfaction Survey
Once the conversation ends, vacapo® can automatically start a customer satisfaction survey – and initiate individual follow-up steps based on the feedback to continuously improve the customer experience.
vacapo® bot Service – Your Digital Process Assistant
vacapo® ensures seamless communication – precisely aligned with your defined business processes for maximum efficiency and consistency.
Guided Dialog Flows
The Service Bot guides your customers step by step through complex processes – like a digital form assistant that knows exactly which information is needed.
Mandatory Field Validation
Automatic checking of all inputs for completeness and correctness – before data is transferred to your systems. This saves time and reduces errors.
API Integration with Target Systems
Seamless connection to your existing CRM, ERP, or ticketing systems. The Service Bot transfers captured data directly into the right databases.
Structured Outputs
All collected information is output in standardized formats – as email, JSON, PDF, or directly as a ticket in your system. For smooth further processing.
Adaptive Dialog Guidance
The Service Bot dynamically adjusts its questions based on your customers’ responses – for a natural, context-aware conversation without rigid scripts.
Customer Satisfaction Survey
Once the conversation ends, vacapo® can automatically start a customer satisfaction survey – and initiate individual follow-up steps based on the feedback to continuously improve the customer experience.
vacapo® bot Booking – Your Digital Appointment Manager
The Booking Bot is a voice-controlled automation system for appointment scheduling. It coordinates available slots, automatically confirms appointments, and reduces follow-up inquiries to a minimum – for professional customer service with shorter waiting times.
Integrate the Booking Bot seamlessly into your existing calendar and booking systems for maximum efficiency.
Automatic Slot Coordination
The Booking Bot checks availability in your calendar systems in real time and suggests suitable time slots to your customers – without manual coordination.
Instant Appointment Confirmation
After a successful booking, your customers receive immediate confirmation via email or SMS – including a calendar entry for direct import.
Reduced Follow-Up Inquiries
Through intelligent dialog guidance, the bot captures all relevant information during the first contact – name, reason for the appointment, preferences – thereby minimizing additional questions.
Fewer Waiting Times
Your customers can book appointments instantly – without hold times or email ping-pong. This saves time on both sides and increases customer satisfaction.
More Completed Bookings
The low-threshold, automated booking process increases the conversion rate – turning prospects into actual customers faster.
Business Process Integration
vacapo® ensures seamless communication – perfectly aligned with your defined booking processes, calendar systems, and reminder workflows.
Our Philosophy: Best of Both.
Chat or Voicebots that are available around the clock. Fast, precise, and always ready. And humans who step in with experience, empathy, and understanding when it really matters.
This combination creates closeness without sacrificing speed. It connects technology with humanity. Automation with genuine empathy. This is how customer service is created that doesn’t just respond — it delights. It doesn’t just simplify processes — it strengthens relationships.
Your Benefits with besharp Bot Solutions
Efficiency Gains
Reduce waiting times and relieve your team – bots automatically handle routine inquiries.
24/7 Availability
Your customers receive support at any time – even outside your regular business hours.
Scalability
Whether you have 10 or 10,000 inquiries – our bots scale effortlessly with your needs.
Cost Optimization
Reduce your operating costs through intelligent automation while maintaining consistently high service quality.
Personalization
Thanks to AI and integration with your data, the bots deliver individual, context-aware responses.
Made in Vienna
Developed and operated in Austria with the highest data protection standards.